Last updated: August 12, 2026
We want you to be satisfied with your CleanNova purchase. This Refund and Returns Policy explains when and how products purchased from getcleannova.com may be returned.
30-Day Return Window
You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, undamaged, and returned in its original packaging with all accessories, manuals, and included parts. We may ask for your order number and photos showing the item and packaging.
How to Request a Return
- Email support@getcleannova.com with your order number and the reason for the return.
- Wait for return authorization and instructions from our support team.
- Pack the product securely and send it to the return address provided by us.
Please do not send a return without contacting us first. Items sent without authorization or to an address other than the one provided may not be accepted.
Return Shipping
For returns based on a change of mind, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of an untracked return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@getcleannova.com. Include your order number and clear photos or video of the product, packaging, and shipping label. After review, we may offer a replacement, refund, or another appropriate solution. When we confirm that the issue was our error, we will cover reasonable return-shipping costs or provide a prepaid label where available.
Non-Returnable Items
We cannot accept items that have been used, altered, damaged after delivery, returned with missing parts, or sent outside the 30-day return window. Gift cards, downloadable products, and items marked final sale are also non-returnable unless required by applicable law.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear after it is processed; your bank or card provider may require additional time. We may reduce or refuse a refund if a returned item does not meet the conditions above, subject to applicable law.
Exchanges
The quickest way to obtain a different item is to return the eligible product and place a new order after your return is approved. For damaged, defective, or incorrect products, contact us before placing another order.
Order Cancellations
If you need to cancel or change an order, contact us immediately. We will try to help, but we cannot guarantee cancellation once an order has entered processing or has shipped. If the order has already shipped, the standard return process applies.
Contact Us
For questions or return requests, contact Cleannova LLC at support@getcleannova.com or by mail at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA. Contact us before mailing any return; the business address is not automatically the authorized return address.