Last updated: August 12, 2026
Cleannova LLC (“CleanNova,” “we,” “us,” or “our”) operates getcleannova.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site, create an account, place an order, contact us, subscribe to marketing, or otherwise use our services.
Information We Collect
We may collect information you provide directly, including your name, email address, phone number, billing and shipping addresses, account credentials, order details, customer-service messages, reviews, and marketing preferences.
When you use the Site, we may automatically collect technical and usage information such as your IP address, browser and device type, operating system, referring pages, pages viewed, approximate location, and interactions with the Site. We collect this information through cookies and similar technologies.
Payments are processed by third-party payment providers. CleanNova generally does not receive or store complete payment-card numbers. Payment providers process payment information under their own privacy policies and security practices.
How We Use Information
- Process payments, fulfill orders, arrange shipping, and provide order updates.
- Create and manage customer accounts.
- Respond to questions, returns, refunds, and support requests.
- Operate, maintain, personalize, and improve the Site and our products.
- Detect fraud, abuse, security incidents, and other harmful activity.
- Send service messages and, where permitted, marketing communications.
- Measure Site performance and understand how visitors use our services.
- Comply with legal, tax, accounting, and regulatory obligations.
Cookies and Similar Technologies
We use cookies and similar technologies to keep the Site working, remember cart and account preferences, support checkout, understand traffic, improve performance, and support advertising or marketing where applicable. You can control cookies through your browser settings. Blocking certain cookies may prevent parts of the Site from working correctly.
How We Share Information
We may share personal information with service providers that help us operate our business, including website hosting, WooCommerce and related store tools, payment processing, order fulfillment, shipping and tracking, analytics, email delivery, customer support, fraud prevention, and security providers. These providers may use information only as permitted by their agreements and applicable law.
We may also disclose information when required by law, to protect the rights and safety of CleanNova, our customers, or others, or in connection with a merger, financing, acquisition, sale, or transfer of all or part of our business. We do not sell personal information for money.
Marketing Communications
If you subscribe to our newsletter or agree to receive promotional messages, we may send you information about products, offers, or updates. You can unsubscribe at any time by using the link in an email or by contacting us. You may still receive non-promotional messages about your account or orders.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, dispute resolution, and compliance with legal, tax, and accounting requirements. Retention periods vary depending on the type of information and our obligations.
Your Privacy Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, and to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To submit a request, contact us using the details below. We may need to verify your identity before completing a request. Some information may be retained where required or permitted by law.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
International Data Transfers
CleanNova and its service providers may process information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for international transfers.
Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Third-Party Links and Services
The Site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Your continued use of the Site after an update means the revised policy applies to your future use.
Contact Us
If you have questions or want to exercise a privacy right, contact Cleannova LLC at support@getcleannova.com or by mail at 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.