Last updated: August 12, 2026
CleanNova LLC offers free standard shipping on orders placed through getcleannova.com. This Shipping Policy explains how orders are processed, shipped, and tracked.
Order Processing
Orders are reviewed and prepared for shipment after payment is successfully confirmed. Processing times may vary during weekends, holidays, periods of high demand, or when additional order verification is required.
Shipping Cost
Standard shipping is free. Any optional expedited service or additional charge, if available, will be clearly displayed before you complete checkout.
Delivery Estimates
Delivery times depend on the destination, carrier, customs processing, product availability, and other conditions outside our control. Any delivery estimate is an estimate and is not guaranteed.
Tracking
When tracking becomes available, it will be sent to the email address used at checkout. Tracking updates may take time to appear after shipment. You can also use our Track Order page.
Address Accuracy
Please review your shipping address before placing an order. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order enters processing, and customers may be responsible for costs caused by an incorrect or incomplete address.
Delays, Lost, or Damaged Packages
If your package is significantly delayed, lost, or arrives damaged, email support@getcleannova.com with your order number and relevant details. We will review the issue and work with you and the carrier toward an appropriate resolution.
International Orders
International shipments may be subject to customs procedures, import restrictions, duties, or taxes imposed by the destination country. Unless otherwise stated at checkout, the customer is responsible for charges imposed by local authorities.
Contact Us
CleanNova LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, USA
Email: support@getcleannova.com