Shipping Policy
Last updated: August 20, 2026
CleanNova LLC offers free standard shipping on orders placed through getcleannova.com. This Shipping Policy explains how orders are processed, shipped, and tracked.
Order Processing
Orders are reviewed and prepared for shipment after payment is successfully confirmed. Most orders are processed within 1-3 business days. Processing may take longer during weekends, holidays, high-demand periods, or when additional order verification is required.
Shipping Cost
Standard shipping is free. Any optional expedited service or additional charge, if available, will be clearly displayed before you complete checkout.
Estimated Delivery
For most U.S. orders, standard delivery is estimated at 7-15 business days after processing. Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, product availability, or address issues.
Tracking
When tracking becomes available, it will be sent to the email address used at checkout. Tracking updates may take time to appear after shipment. You can also use our Track Order page.
Address Accuracy
Please review your shipping address before placing an order. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order enters processing, and customers may be responsible for costs caused by an incorrect or incomplete address.
Delays, Lost, or Damaged Packages
If your package is significantly delayed, lost, or arrives damaged, email support@getcleannova.com with your order number and relevant details. We will review the issue and work with you toward an appropriate resolution.
Where We Ship
We currently accept orders for delivery within the United States only. International delivery is not available at checkout.
Contact Us
CleanNova LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, USA
Email: support@getcleannova.com